Returns & Exchanges
At Rugs Direct, we want you to love your new rug, which is why we offer a 30-day return policy on all standard items in their original condition. Whether the color isn't quite right or the size doesn't fit your space, our team is here to ensure a smooth and easy return process.
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.
Print Your Label
Once approved, download and print your prepaid shipping label and include the original packing slip inside the package.
Prepare the Rug
Carefully re-wrap the rug in its original protective plastic or equivalent heavy-duty packaging to prevent damage during transit.
Drop Off and Refund
Hand your package to the designated carrier; once our warehouse inspects the return, your refund will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing